Working with us

Our support is good for your business

We want to ensure you have everything you need to add real value to your clients’ businesses. You’ll benefit from:

• the full spectrum of contract options
• first class service and support
• access to our unrivalled market knowledge.

A team you can rely on

Our experienced team of trusted advisors is on hand to make sure you can give your customers access to the best energy options available.

Your account will be coordinated by an Account Manager and backed by proven tools and processes that deliver ‘right first time’ customer service. Our team’s performance is aligned to your goals – it’s a team you can trust to challenge, advise and support you on a wide range of issues.

Clarity – for more enlightened energy management

You and your clients will also have access to Clarity – our online energy management tool that delivers the analytics needed to give your customers the information and transparency they expect from you.

Easily set up, it provides the data needed to see where energy is being used, how much and when. Using Clarity you can:

• Schedule graph-based usage reports
• Use analysis and trending tools to spot patterns and help plan for the future
• Get email alerts for sites that reach or go over their ‘thresholds’
• Use the ‘Query Manager’ to resolve issues by site, fuel type and consumption period
• Access bills and meter readings
• See in-between two and five years of historical data.

Further information

We have a wealth of information and useful documents in our document library that can add to the service you provide for your clients.

Working in partnership with you at every step

We take pride in developing strong, personal relationships with customer representatives. Our dependable team will proactively share knowledge and insights, and provide services that meet both your needs and your customers’.

Our flexible and competitive range of products and services is supported by expert Account Management. We provide you with:

• A dedicated support team and personal contacts
• Renowned and dependable Service delivery
• Operational ease and efficiency.

Our people make the difference

Your Key Account Manager will:

• Understand your requirements and drivers and offer tailored solutions to meet your needs
• Develop and maintain a strong working partnership through informative-face-to-face meetings
• Regularly review your feedback, and ensure that our performance and services continue to meet your evolving needs
• Keep you informed about market-leading energy products and services.

You’ll also benefit from a support team, all of whom are aligned to your needs and focused on developing our relationship.