Submit meter reading

A digital meter is likely to have any number of registers from which you can take information from. The register ID, usually one or two characters in length (alpha and/or numeric) is used to identify the rate or measurement type. (Examples could be L, N, Kw, MD, r1, r2).
In order to read each register, you will have to scroll through each register by pressing a button on the front of your meter. In some cases the code appears by the side of the information, some show the code first and then the information and lastly by indicators on the same screen.

The register value is the meter reading itself and will be between four and nine numeric characters.

*Tip 2 - Scroll through all the registers first so you can understand how the meter will present the information.

When providing the meter reading information please supply all registers along with the appropriate code the meter provides.

These are probably the easiest of meters to read as they are likely to have no more than two registers and both are visible at the same time. Make a note of the name by the side of each register.

These could be; Day Night or High / Low

In most cases, you will see a dial that is a different colour to the other dials in each register. Please ignore this dial. In a few cases there maybe two dials that are different to the others, in these cases you can ignore both.

When providing the meter reading information please supply all registers along with the name the meter has by the side of the register.

This type of meter is one of the most difficult to read as you always refer to the next register in order to make sure you have chosen the right figure to use.

The figures to use are the ones the indicator has passed and not necessarily the one it may be pointing at.

For example; from these dials is; 63,399 kWh.

Whilst the 100 units dial seems to be pointing towards the 4, the indicator on the 10 units dial has passed the 9 but not the 0, likewise with the 1 unit dial, making the last three figures of the meter reading 399.

The last dial is a different colour to the other dials and can be ignored.

*Tip 3 - If in doubt draw the position, or take a picture, of the dials and check with a colleague to see if you agree on the reading. Should we question the reading you will have something to reference.

It is very unlikely that you will have more than one set of dials on a mechanical gas meter. As such it is very easy to record the reading from this type of meter.

As with the electricity mechanical dial meters, record the reading on the meter, ignoring those that are of a different colour to the other dials. (This is usually one dial, but could be two.)

Please refer to the electricity clock face meter instruction as both meters works in the same way.

*NB  Some Gas meters have both Mechanical dials and clock face indicators. In these instances, we only need the figures from the dials and not the clock face dials.

*Tip 4 -When taking any meter readings make a note of the time and date of when you took the reading. This may be an opportune moment to check the time displayed on any time clock controllers associated with your energy meter. If there is any discrepancy, other than seasonal time difference, please make a note of this in the additional information field of the meter reading form.