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Serving our customers safely

Category : News

Director of Business Energy, Aled Humphreys, gives an update on our services as coronavirus guidance changes.

As Covid-19 restrictions begin to ease, I wanted to update you how SSE Business Energy is continuing to provide the services our customers need.

In March, we were quick to get our teams working remotely, with 99% up and running within two weeks of lockdown starting. This means we’ve been able to offer a comprehensive service, albeit with some teams communicating more by email rather than phone.

As a large operational business, safety is our number one priority – so for now most of our colleagues across England, Scotland and Wales will continue to work remotely. However, we are assessing how to make our offices safe for a small number of colleagues to return to work over the coming weeks and month; and how we can safely restart business operations outside of our offices, for example metering visits.

To navigate these times together, it’s important to talk. As government guidance changes, it’s likely that some businesses will open fully, some will adapt their operations or business models and some will stay closed for a longer period – so please keep us informed about your situation.

We’re conscious that cash flow is a concern for our customers of all shapes and sizes. If businesses cancel direct debits and build up overdue bills, that can affect their credit rating. So we have a number of options around payment plans.

We also have a range of online tools you can use. For example, you can manage your account online via our Business Energy Centre, and we’ll be rolling out upgrades to make this easier.

We’re also talking to our customers about how they’re using energy to minimise consumption during this period. Our customers can use Clarity, our free online energy management and reporting platform, to keep check of usage. And I’d encourage you to continue to give us regular meter readings to help us bill you accurately.

You can find out how to get in touch in our Covid-19 FAQs.

Coronavirus community funding

SSE has signed the C-19 Business Pledge alongside 300 other organisations. This shows we’re committed to looking after our own teams and colleagues, making sure our customers get clear advice and helping communities as much as we can.

It’s at times like these that society realises how critical its infrastructure is, not least the energy supply to keep hospitals and supermarkets running. And when shops, salons, restaurants and other businesses reopen, we’re ready to help power a greener economic recovery.

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Aled Humphreys

Director of Business Energy

Aled oversees the provision of electricity, gas and energy management services to our business and public sector customers across the UK. Prior to heading up SSE Business Energy, he worked at SSE Enterprise, including four years as Commercial Director for Energy Solutions and several roles within Lighting. Aled started out in the utilities industry in 2001 at Severn Trent, before moving on to Biffa waste management.
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