Budget Direct Debits are calculated for a 12 month period so it is not uncommon for your account to reflect a credit balance at some points during the year, generally during periods of lower energy usage such as summer. This credit will then be used during periods of higher energy usage, such as winter.
Should you have any concerns, and wish to verify the credit balance please contact us with a current meter reading so we can assess your account. We'll ensure the credit is accurate and that the monthly payments are set up correctly. If the monthly payments are too high or too low they'll be adjusted accordingly.
Where a credit is a result of monthly payments that are too high either a partial or full refund can be issued. The options available will be discussed further on your call.
It is not uncommon for your account to reflect a debit balance at some points during the year when paying by budget direct debit. Should you have any concerns regarding debit balances please contact us with a current meter reading so we can assess your account.