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Cookie policy

This is the cookie notice for ssebusinessenergy.co.uk. It applies to information collected and used by SSE Business Energy, which is a trading name of SSE Energy Supply Limited. This information is collected through instruments known as cookies and various other technologies, collectively referred to in this Cookie Notice as ‘cookies’.



Please review this Cookie Notice and our Privacy Notice.

What are cookies?

Cookies are small text files transferred and stored by your web browser to your computer or mobile device when you visit or use a website. Cookies allow websites to recognise your device and store some information about your preferences or past actions.

Cookies can be considered as ‘first party’ or ‘third party’ cookies depending on the domain that places them. First party cookies are cookies set by a website visited by the user (for example, cookies placed by SSE Business Energy for ssebusinessenergy.co.uk. Third party cookies are set by a domain other than that of the website visited by the user, so if a user visits a website and a third-party organisation sets a cookie through that website, this would be a third-party cookie.

Cookies can also be considered as ‘persistent’ or ‘session’ cookies depending on their duration. Persistent cookies remain on a user’s device for the time specified in those cookies. They are activated every time that user visits the website that created the cookies, until the cookies expire or are disabled by the user. Session cookies allow the actions of a user to be linked during a single browsing session. A session starts when a user opens a browser window and ends when the browser window is closed, following which all session cookies are deleted.

Why do we use cookies?

We use cookies and other similar technologies to collect information about your browsing activity and about the device you have used to access our website (including the make, model and operating system, IP address, browser type and mobile device identifiers) so we can provide essential features and functionality on our website to:

Make our website as easy and intuitive as possible for you to use

Monitor and analyse website usage and performance so we can measure the effectiveness of our website and improve it (including security)

Remember choices you make when visiting our website and recognise you when you return so you don’t have to remind us

Remember certain information about your browsing activity on our website, such as the web pages you have viewed and your preferences. This information can then be used to personalise and improve the way you interact with our website (for example, displaying content we think might be relevant to you based on your previous activity) and inform you of special offers and promotions tailored to your interests (where you have consented to receiving marketing communications from us).

How do we use cookies?

The cookies used on our website can be broken down into four categories:

  • Strictly necessary
  • Performance
  • Functional
  • Targeting advertising

Strictly necessary

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

You can set your browser to block or alert you about these cookies, but then some parts of the site will not work.

Performance

These cookies allow us to count visits and traffic sources so we can measure and improve site performance. They help us to know which pages are the most and least popular and see how visitors move around the site.

If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

Functional

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies some or all of these services may not function properly.

Targeting advertising

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

These cookies are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Targeted advertising or remarketing is a type of targeted advertising that displays our adverts on third party websites across the internet to users who have previously visited this website. Remarketing involves collecting cookies to inform, optimise and serve adverts based on someone’s past visits to this website. To opt out of this type of advertising you can use this free Google tool.

Managing cookies

When you visit our websites, you will be presented with a cookie banner. It gives you the choice to accept the use of cookies on the site or not. It will also present you with a link to our cookie manager. Through the cookie manager, you can choose to opt-in or opt-out of the types of cookies active on our sites. You can also find out a bit more about what we use them for. Our cookie manager will only remember your preferences for our site for the specific browser that you’re using at that time.

You can also manage your cookie preferences at any time via this link:

If you wish to change your cookie settings generally, you can delete cookies stored on your computer or change your privacy settings at any time via your browser settings.
Internet Explorer
Chrome
Firefox
Safari
Opera

Wordpress

This cookie tests whether or not the browser has cookies enabled.

Optanon / OneTrust

These cookies are set by OneTrust. They store information about the categories of cookies this site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to allow or prevent cookies in each category from being set in the user's browser, depending on their preference.

Google Analytics

Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.

Vimeo

This cookie assigns a unique identifier to track the viewing of Vimeo videos on our website.

LinkedIn

LinkedIn is a business networking platform. The cookies used here enable the tracking and tagging of user activity derived from or linking to LinkedIn (eg. digital advertising). For example, we are able to identify the set default language or location of the visitor.

HubSpot

This cookie is set by HubSpot's CDN provider, Cloudflare. It helps Cloudflare detect malicious visitors to our website and minimizes blocking legitimate users. It does not contain any user identification information.

DoubleClick

The Google owned DoubleClick cookies are used to register and report website user’s interaction after viewing or clicking one of the advertiser’s ads. The IDE cookie is set by DoubleClick and helps to make advertising more relevant and engaging to users, and more valuable to publishers and advertisers. The test cookie is set by DoubleClick to determine if the website visitor's browser supports cookies. These cookies are stored under doubleclick.net.

Google

Google uses cookies like NID to help customize ads on Google properties, like Google Search. They use these cookies to remember your most recent searches, your previous interactions with an advertiser's ad or search results, and your visits to an advertiser's website. This helps us to show you customised ads on Google.

YouTube

YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in our website, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. These cookies are used as a unique identifier to track the viewing of videos.

Who should I contact with a question or a complaint?

If you would like to contact us in relation to your rights or if you are unhappy with how we’ve handled your information, you may contact us by sending a letter:
Justine Ballantine – Data Protection Specialist
Grampian House
200 Dunkeld Road
Perth
PH1 3GH

or sending an email to energybusinessdps@sse.com

If you would like to contact our Data Protection Officer, you may do so using the following details:
Email: dpo@legal.sse.com

This notice was last updated in June 2020.