COVID-19: Keep up to date with the latest information via our Frequently Asked Questions. If you are experiencing a power cut or loss of supply, click here.

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We’re open Monday to Friday 8.30am–5.00pm

Customer services
Tel: 0345 725 2526

Business sales
Tel: 0800 389 4466

Commercial electricity and gas new connections:

  • Due to Covid-19 we are only able to carry out emergency work at the moment and not new connections. Our FAQs are kept up to date with the latest information.

If your query is related to payment or your energy usage, please fill in our online form and we’ll get back to you as soon as possible.

Click here to submit a meter reading


To report a power cut or dangerous situation, contact your local network operator.


If you have a loss of gas supply, gas escape or any other gas emergency, please call the National Gas Emergency Service: 0800 111 999

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You can visit the Paying your bill page here.

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If you wish to raise a complaint, please review our complaints procedure